Uloop Inc. (“Uloop” or “we”, “our” or “us”) is the owner and operator of RateMyApartments.com, as well as related mobile applications (collectively, the “Site”). This Privacy Policy describes how we handle your information collected via the Site. By using this Site, you expressly consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy.

Also, please note that this Site may contain links to other websites. We are not responsible for the websites, content or privacy practices of any third party. By using this Site, you acknowledge that you have read this Statement and agree that you are bound by Terms of Service, which form a legally binding contract between you and us.

The policy that follows is applicable to our information collection, use and disclosure practices.

Collection of Personal Identifiable Information

You are not required to provide any personally identifiable information to visit the Site. We automatically collect Usage Data (as described below) and may collect ZIP codes and other information in connection with your use of the Site (e.g., the type of apartment and/or sublet you are looking for). Personally identifiable information is only collected when you provide it. You may be required to provide personally identifiable information to use certain services. In addition, you may submit personally identifiable information in other ways, including: (a) participating in online surveys, contests and sweepstakes; (b) subscribing to newsletters sent via email (which have opt-out instructions if you wish to unsubscribe); (c) submitting reviews or other content to the Site; and (d) in connection with other products, services, features, or requests made available through the Site. We also publish phone numbers for many of the apartment and/or sublet listings on the Site. By dialing one of these phone numbers, you consent to the Site or a service provider operating on the Site’s behalf recording the date, time and length of your call and the phone number from which the call originated, along with the call itself and other information that may be captured. Any Usage Data and/or personally identifiable information resulting from such calls may be used as described in this Statement, including for follow up marketing purposes. The types of personally identifiable information collected will depend on the nature of the submission or the features of the Site used, but could include your name, address, phone number, and/or email address.

Passive Information Collection

The Site automatically collects information and may also customize your visit through technical means, including Cookies, Web Beacons and IP Address Logs.

1. Cookies: Cookies are small text files that are placed on your computer’s hard drive by computers (or servers) to identify your computer.
2. Web Beacons: Web beacons (also known as pixel tags, Internet tags, clear GIFs, or single-pixel GIFs) are electronic images embedded into a Web page.
3. IP Address Logs: RateMyApartments.com, also logs Internet Protocol (IP) addresses – the location of your computer on the Internet.

We or third party providers may place cookies, web beacons, or similar technologies on your device when you visit the Site. Cookies are used to provide personalized features, such as automatically logging you into your personalized home page, and to deliver customized services, content, and advertising. We may use cookies to monitor, analyze, track activity on, and improve the functionality and usability of the Site. Cookies may also be used to provide you with advertising or marketing relevant to your interests. You can block cookies by changing the settings on your browser, but doing so may prevent us from delivering certain services to you. Cookies and similar technologies may be used to collect information about your interactions with the Site, or with emails that we send to you.

Information Use

We may use your personally identifiable information for the following purposes:

1. Provide the services and customer support you request, including providing your information to properties and/or management companies as you request, and confirming emails related to the Site services, reminders, and transactions;
2. contact and communicate with properties, management companies, individual listers, landlords, or us;
3. resolve disputes and troubleshoot problems;
4. customize your experience and otherwise measure and improve the Site services, as well as modify and update existing services and develop new services;
5. communicate with you about properties, products, services, offers, promotions, or events, including by sending you relevant residential real estate related listings, via email, phone, text messaging, push notification on your phone, or other means;
6. deliver targeted and interest-based marketing, service updates, and promotional offers, on our Site and elsewhere;
7. connect you with third parties that provide products or services that may be relevant to you;
8. facilitate your ability to make payments to third parties through the Site, should you choose to do so;
9. request your review of a property;
10. compare information for accuracy and verify it with third parties;
11. measure consumer or property interest in and/or satisfaction with our products and services, including by monitoring and analyzing trends, usage, and activities connected to the Site;
12. summarize, link, or combine your information with other information we hold or receive from others to help us perform any of the purposes listed here;
13. help promote a safe service and detect and prevent error, fraud and other potentially prohibited or illegal activity;
14. enforce our agreements, terms, conditions, and policies, and send you notices and alerts;
15. provide services as otherwise described to you at the time of collection;
16. prepare aggregated or deidentified data, including for general marketing and analytical purposes; and
17. learn more about you or other individuals.

Information Sharing

The Company discloses your information to the following types of third parties:

Affiliates. We may disclose your information to our subsidiaries and other affiliates for the purposes described in this privacy policy. We are the party responsible for the management of the information jointly used by us and our affiliates.

Customers. We may disclose your information to our customers. For example, when you click on “Schedule a Tour” regarding a property on our Service, then we will share your contact information with the customer (i.e., property management company) for that property. Also, when you use our Site to send a message or make an Internet-based call to a property, then we will share your message and contact information with the business customer for that property.

Service Providers. We may disclose your information to certain third parties to process such information on our behalf as our service providers, including to manage our contacts and send out email and other messages on our behalf, to assist us in creating new features and improving the way the Service works and looks, and to provide website hosting and serving, storage, maintenance, technical, security, performance tracking, business analytics, and marketing analytics services.

We provide our service providers with only the information necessary for them to perform the services we request, and we ask our service providers not to use such information for any purpose other than as specified by us.

Our third party service providers who provide web usage analytics for our Services (i.e., Google Analytics) may also use your information to provide you with more personalized advertising content on other websites and applications.

Third-Party Marketing Providers. We may provide your information, including contact information, to third-party organizations for their use in marketing or promoting products or services that they believe may be of interest to you based on your use of the Service, such as moving-related services and renters’ insurance services.

Buyer of our Business. We may disclose your Privacy Policyinformation or otherwise transfer it as part of any merger, acquisition, debt financing, or sale of Company assets, as well as in the event of an insolvency, bankruptcy or receivership, in which information is transferred as one of our business assets to third parties.

General and Legal Disclosures. We may disclose your information if we believe it is appropriate or necessary: (a) to protect our rights, privacy, safety or property, and that of you and others; (b) to prevent or stop activity we may consider to be, or is at risk of being, illegal, unethical or legally actionable activity; (c) to protect our operations and the security of our Services; (d) under applicable law; (e) to comply with legal process and our legal obligations; (f) to respond to requests or requirements from public, law and government authorities (including national security and law enforcement requirements) and private parties; (g) to enforce our terms and conditions; and (h) to allow us to pursue available remedies or limit the damages that we may sustain.

Mobile Applications

Location Information. Your location is obtained from the mobile device or the network, or directly from you, and is used to search for information you may need – including local searches for rental properties. When we execute such searches on your behalf we do not transfer your identity or personally identifiable information to third parties, other than the rental property owners. This information is not used to create a profile about you or your activities. Your location is only stored in the app if you save your location (rental property) searches and may be deleted by you by clearing your search history. Location coordinates are shared with our geocoding service provider (such as Google Maps) only to perform the task of providing maps and directions per your request. Other information about your device. We collect non-personally identifiable information from your mobile device in order to provide our services to you. Information may include device type and mobile service carrier. No information, including location information, is shared with any third parties for marketing purposes. Our apps do not interact or share information with any other applications installed on your mobile device.

Access to Personally Identifiable Information

If your personal information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or update it by emailing us at

We will retain your information as needed to provide you services. If you wish to request that we no longer use your information to provide you services contact us at . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

To request removal of your personal information from our blog, contact us at . In some cases we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Global Privacy Considerations

Personal information collected by us may be stored and processed, if applicable, in the United States or in any other country where Uloop or its affiliates, subsidiaries, or third-party service providers maintain facilities. When you provide personal information to us, you consent to the processing, if applicable, and transfer of your information within the United States. We follow applicable data protection laws when transferring personal information.

European Privacy Rights

We will process, if applicable, your personal information for our legitimate interests, or, when needed, with your explicit consent. If you have provided consent for the processing of your personal information, you have the right to withdraw consent at any time, which will not affect the lawfulness of the processing before your consent was withdrawn. You have the right to request access to and rectification or erasure of your personal information, as well as the right to restrict processing, object to processing, and under certain circumstances the right to data portability. You may do so by contacting . You have the right to lodge a complaint with a data protection supervisory authority if you believe that we have not complied with the requirements of the General Data Protection Regulation with regard to your personal information.

User Generated Content

The Site may offer opportunities for users who are 18 years of age or older to create user generated content (“UGC”), for example in a consumer blogging context. Any UGC you submit may become public. You should not include any information in your UGC that you do not want other parties to see or use. Moreover, if you submit any UGC that includes personally identifiable information, such as your email address or phone number, you may receive unsolicited email or calls from third parties.

Changes to this Statement

Notification of Changes: Any changes to this Statement will be posted on the Site in this location and this Statement will be identified as “Updated”. If we change how we use your personally identifiable information, we will notify you here, by email, or by means of a notice on our home page. Your continued use of the Site after such notice constitutes acceptance of such changes.

Security

We use reasonable security precautions to protect the security and integrity of your Personal Information, both during transmission and once we receive it, in accordance with this Privacy Policy and applicable law. We encrypt transmissions of Personal Information through the Website using secure socket layer technology (SSL). However, no method of electronic storage or Internet transmission is completely secure, and we cannot guarantee that security breaches will not occur. Without limitation of the foregoing, we are not responsible for the actions of hackers and other unauthorized third parties that breach our reasonable security procedures.

Children

The Site is not designed to be used by persons under 13 years of age. If you are under the age of 13, you are not permitted to use this Website. If we learn we have collected or received Personal Information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at .

For purposes of the CCPA, other state laws governing the collection and use of minors’ personal information, and the Children’s Online Privacy Protection Act (“COPPA”), the Site does not have actual knowledge that it collects, maintains, or sells the Personal Information of minors of any age.

Links

This Site contains links to other sites. While the Site encourages our business partners to adopt privacy policies and practices that build users’ trust and confidence in the Internet, the Site is not responsible for the privacy policies or practices of third parties or any of the content of Web sites linked to the Site or any third-party products or services offered through the Site.

If you have any questions about this Privacy Statement, please email us .

©2024 Uloop Inc. 306 S. Washington Ave, Suite 400, Royal Oak, MI 48067

Last updated: January 2, 2020