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Liberty on Freedom Reviews and Ratings

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865 N 160 W St, Provo, UT 84604

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$290 - $370
🛌  4
🛁  1
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Liberty on Freedom
Photo by Liberty on Freedom Apartments
2.1

⭐  RMA Score

4

🛌   Bedrooms

1

🛁   Bathroom

Location Details

📍 865 N 160 W St, Provo, UT 84604

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Reviews

1/5.0

10/18/2024

Current Resident

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Worst appartment ever they will never fix anything. They ignore all of your problems. You have to pay 45 dollars for utilities but the utilities are always broken and they refuse to fix them. Only thing that this place is good at is making you hate it
1/5.0

09/16/2021

Former Resident

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have never been the person to write a negative review, but I feel the need to warn any person who is considering living at liberty on freedom. They straight up do not care about their residents, and will blatantly neglect and ignore any complaints you have against them. I have many instances of this, but I will make it brief: If you have an emergency and are unable to come into the office physically to get it resolved, liberty on freedom will ignore your emails and calls for days until they are "out of office for the week" leaving you completely unable to get the help that you need, and choose to blatantly ignore those messages even when they're back in office. When they close down the parking lots in the middle of the semester with less than a week's notice to make their unwanted repairs and you send them an email saying you feel unsafe making the 20 minute walk from the nearest free parking lot when you get home late at night, they will *for once* respond and say your safety is not their problem. Also please expect the maintenance man to come in without knocking, even when you don't call him for a needed repair. (This happened multiple times while I was alone in the apartment) If you and your roommates clean for a week straight to try and fix the apartment they gave to you dirty, they will still fail your cleaning check and take a collective $1,200 from your deposits. And when you go in to ask why you failed, they refuse to give you an answer. In the contract it says they can take money from the deposit to hire a cleaning crew if it was still dirty, but explain to me how it takes $1200 to clean a tiny, already clean apartment? In writing this I hope that liberty on freedom will make the adjustments necessary to become at least a slightly considerate complex, and not one that will do anything to screw you over. If you're planning to live there, good luck! ...
2/5.0

08/14/2021

Former Resident

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ENDLESS!. That is the list of problems that were ignored over and over. That also describes the time interval if they were addressed at all, usually only after many months of perpetual, unheard petitions for help… And COLD INDIFFERENCE—the attitude with which our problems were responded with. This epitomizes the 12 months spent by my son and daughter at Liberty on Freedom. At the apogee of my frustration I am now spending hours my valuable day writing this review and placing it on every website I can find so other fathers and their children don't relive our story. (If you're short on your own valuable time just skip to "THE GRAND FINALE" at the end of this review. That will sum it all up for you. THE BEGINNING Rewind one year—the morning of move-in day, I witnessed with consternation a verbal altercation between a parent and the office manager. The father was belligerent and rude in his accusations regarding the unsafe nature of the apartment his daughter was staying in. He threatened to notify the city and BYU housing authorities and fire marshal if immediate action wasn't taken to address the safety issues in question and his daughter wasn't moved into another apartment. He was out of line in his demeanor. It couldn’t be THAT bad. Or so I thought. The apartment manager was nervous but unyielding and firm as his ranting continued. It is only now--one year later, that I understand that man's experience. I understand the conceivable, and likely lengthy backstory that culminated in the consummate scene I witnessed that morning. I can imagine, empathetically, the escalation of frustration that erupted only after legitimate complaints fell over and over on deaf ears. OUR SAGA A fridge door that wouldn't seal shut so the girls resorted to taping it closed to protect their food for 10 months before it was finally hauled away and replaced. Walls with holes and failed patches that violated the building fire code. (To Liberty on Freedom's credit, they did respond with Olympic-paced expeditiousness after we threatened to notify the Provo City fire marshal.) Fragments falling from black, mildew or mold-like patches around the ceiling throughout the year. (My daughter was told that this was normal and livable.) Bees entering the apartment. Their eventual, during normal office hours, solution? They duck-taped the seam around the sliding door to seal the gap where the insects were entering. Elegant. (Maybe, that's why it was difficult to regulate the apartment temperature during the extreme months....) ...Which brings us to a heating system that wouldn't warm the apartment beyond 58-62 degrees in the winter months. (And a cooling system that wasn't much better in the summer.) We used independent thermometers for photographic verification for issuing the service orders. Then there was the time I took some pictures of a broken sprinkler head that was throwing volumes of water up on the porch of the apartments. I just wanted to help Liberty on Freedom know to avoid water waste and structure damage. My daughter interrupted me—“I already submitted that last week,” she said. “With pictures,” I replied? “Yep,” she affirmed. A kitchen floor on an upper level apartment that was caving in due to wood rot. (The did respond to this complaint in appropriate fashion—I was just astounded by the level of degradation of the apartment complex. Clearly the owners' have no proactive intentions regarding maintenance of the facility. They merely react to the degree that it keeps the profits flowing.) The shower. Ughhh. Sigh. Like her roommates that preceded her, my daughter submitted service order after service order to address a shower that failed to produce enough hot water pressure to take a reasonable shower. The roommates eventually gave up after being told that nothing could be done and acquiesced to taking uncomfortable showers. THE GRAND FINALE!!!!! Fast forward to today. So why, today, do I finally take time (instead of catching up on my other endless lists of "stuff") to write a review that maybe only one person ever will read? Because I want that one, solitary person to know that last night, my wife, who drove 8 hours to help my kids complete their cleaning checks and pack up and load up and move into (surely) a better living situation for the next year, called me at a late hour for consolation. I reassured her until 2:51 am MST that it was okay to get a hotel instead of staying in our daughter's apartment on this final night. An apartment that, by this time, had an inch-deep pool of water in the bathroom and kitchen that had coalesced from water that spewed from the top of the water heater since earlier that evening. My wife pleaded to no avail with the people on the other end of the after-hours emergency service line for Liberty on Freedom. She was told her grievances were passed on to the "right people." It is now 10:30am the next day and my daughter just now saw the maintenance personnel arrive as they were finally leaving, forever, the mess that consumed an entire year of our lives. Well...on the bright side, maybe the next tenants will have that hot water pressure problem solved before they move in ;) So judge me for not being a better dad for not moving my kids out mid-year like other roommates’ parents did. I already am. But PLEASE learn from our experience at Liberty on Freedom. Whether it’s do to a lack of interest or a lack of resources, this place doesn’t keep up with the chores and you or your kids will be the ones paying the price. ...
4.6/5.0

06/30/2021

Current Resident

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The Liberty on Freedom staff is friendly, considerate, and kind! The location is great, it's right next to the Provo Rec Center. It's a fun, social apartment. There is a shuttle that runs to campus. The pool and exercise room is a bonus.
1.3/5.0

02/03/2021

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This place is terrible. Our apartment was disgusting and about ten things were broken when we moved in. We had to clean everything and we found bedbugs- my roommate's bed was so bad she had to buy a new mattress. We submitted work requests for three weeks and they didn't come in to fix anything until we called the BYU housing office and reported them. Our window has been broken for five months and they haven't fixed it- our room is freezing. There's no parking. Management doesn't respond to anything and the rent is almost $400. Something smelled really bad in our vents and we submitted a work report, and nobody came to fix it, so we opened the vent and found a ton of dirt and dust. These apartments are the worst. I rented from fall 2020 through summer 2021. ...
3.3/5.0

01/02/2021

Former Resident

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The social life is huge and there are a lot of great amenities given to residents. The rent is a good price and the apartments are cute and in good shape. It's close to BYU's campus at a 15 minute walk.
1.9/5.0

12/04/2020

Current Resident

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Management does not care about you! All they care about is the money! I am paying way too much for a bare-minimum shoebox apartment where the walls are tissue-paper-thin in the winter in Utah! Our air filter had not been replaced since 1998. I will be moving out this year because it is ridiculous! ...
2.1/5.0

12/04/2020

Current Resident

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Worst place I have ever lived, they keep raising the rates. I am going to be moving next year because I am currently paying as much as a nice place (which liberty on freedom is not). The walls are tissue-paper-thin so I can hear every noise and in the winter time it is FREEZING and the heater is so loud. Paying way too much for living in a bare minimum shoebox where the management does not care about you. Our air filter had not been replaced since 1998! ...
3.6/5.0

08/31/2020

Current Resident

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It's honestly a nice place to live, except for some reason on their website they say that one of their apartment amenities is a dishwasher and yet there is no dishwasher in the apartment. My roommate and I brought this up to the management and were told that we must have misread something. However, unless I am misunderstanding what "Apartment Amenities" are they are in fact advertising that they having a dishwasher on their website. But besides that confusing argument, I've really enjoyed living in Liberty so far, the rooms are nice and even though the kitchen is small it is functional. And its not very far from campus! ...
1.5/5.0

04/04/2020

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The only nice thing about this place is the close walk. Other than that it's a dive. The price is too high for the low quality apartment that it is. In addition, the lease contract locks you in for the entire summer. Also, the charge BYU students for all of August when school doesn't start until September. I rented from fall 2019 through spring 2020. ...
3.7/5.0

08/16/2017

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I actually feel like this apartment complex is a great place to live. All my roommates disagreed, and I know a lot of people had bad experiences -- but I honestly think it's more a reflection of their attitude. My roommates were very rude to maintenance and management, so they didn't work with her very well. But every time I had an issue or concern or question, I was as polite as I could be (although sometimes frantic), and I never had a real problem. Everything got resolved. My only complaints are parking, and the complex knows and is very open about how limited it is; and the price for next year I've heard is going up just because they got new furniture... which is already scratched up and looks awful because they weren't careful moving it upstairs. Other than that, great complex, great amenities, good management, good maintenance team. And the location is fantastic - can't stress that one enough. Loved it. I rented from fall 2016 through summer 2017. ...
2/5.0

06/23/2017

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The management was absolutely awful: incredibly difficult to work with, leasing office hours were ridiculous, repairs took a long time, and responses were always slow. I submitted a couple complaints and the answers from the management were always condescending and didn't address what I had complained about. It looks nice on the inside, but the apartments are old (just repainted) and things do not work well. It is outrageously overpriced for a tiny shared room with few amenities in the apartment. I had a terrible experience trying to sell the year round contract, and once I did sell it (for half price) they charged me a $100 fee, plus $100 of my security deposit. Parking is a joke, and although I paid the monthly parking pass, I still got TOWED from the lot one time. Look somewhere else before buying here. I rented from fall 2016 through spring 2017. ...
2/5.0

11/07/2016

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The worst management I have ever dealt with. It's ran by a bunch of kids who honestly have no idea what they're doing, it gets to the point that I feel bad for them. No parking, it's a nightmare to get a spot on the street if you don't get a pass, which is crazy expensive and they don't sell a lot of them. Rooms A/C is not very good, ping pong table and pool table look like they came out of a dumpster. Laundry not in rooms is a pain. We didn't have hot water or a working toilet for 9 days, both are pretty simple fixes yet it took them that long to figure it out. I could go on but save the trouble. For the price your paying, go live somewhere that's actually worth what you're gonna pay here. I rented from fall 2016 through fall 2016. ...
4.5/5.0

10/31/2016

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The newly renovated apartments here are amazing! When I first moved in there were just a few things that needed to be touched up, but the staff and maintenance crew was super friendly and helpful and got it fixed right away! The social atmosphere is great too- 11 buildings, 4 wards, and always something going on. There's a pool, hot tub, fire place, BBQ area, fitness center, basketball court and an entire lounge with flat screen TV's. I plan on staying here while I finish up school- it's great! And only a five minute walk to campus! I rented from fall 2016 through fall 2016. ...
3.8/5.0

10/27/2016

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Ambitious project by the new management, and it took awhile for them to catch up with all the requests. They are super helpful and nice; if you go talk to them they will do their best to get it resolved!! Really close to campus which is awesome. Parking kinda sucks but that's the same for everywhere in Provo. Overall really great and social! I rented from summer 2015 through summer 2016. ...
1.5/5.0

10/10/2016

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New Name, didn't change the terrible management. Unwilling to fix issues. Taking advantage of college students. Go somewhere else. Don't give them your money. Customer service doesn't exist. I rented from fall 2016 through fall 2016.
1.2/5.0

09/28/2016

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Absolutely the worst experience. No parking. Everything leaks. Office staff is rude. Students being taken advantage of. Whatever you do do not live here. I rented from fall 2016 through fall 2016.
1.2/5.0

09/09/2016

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this place really sucks. I rented from winter 2016 through fall 2016.
1.5/5.0

09/09/2016

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Worst apartment I've ever been in, I've payed $100 alone in parking tickets because there is no parking. I have gaping hole over the toilet leaking water. Appliances are old and do not work. People are renovating at ridiculous hours. The staff is very disrespectful. The leasing manager laughed at our appliance issues. I rented from fall 2015 through spring 2016. ...
1.2/5.0

09/07/2016

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Awful service. Houses are claimed to be remodeled but everything old was just pained over. Door lock never worked properly. Management never took care of problems that we had in the apartments. When I moved out, they didn't return my full security deposit because I "failed" my cleaning check after hours of scrubbing and making sure everything was spotless. When contacting management about it, they said there was nothing to be done and didn't reply to any following emails. I rented from summer 2016 through summer 2016. ...
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