K1 Apartment at first glance is a beautiful luxury apartment building within walking distance of public transit, bar, etc. Things aren't the way they always seem to be once you look beneath the surface. I've lived here for about a year so far, it was a great place to live, and management was very attentive and responded to issues in the building. Lately, the new management isn't the best. What management lack (support from Greystar, the owners of many properties worldwide for an entity this size to not respond to requests from resident to settle issues with building management. It's astounding to me that this entity still has so many residents. God forbid if you have a problem that requires Greystar's immediate attention, you won't get any word from Greystar. According to K1 management, K1 will refuse to provide the Greystar email/contact information. But as a resident, they have sensitive data like SSN, ID, and background checks, but we can't escalate an issue to senior management. ) May be overlooked if you have no need to interact with management. Sadly, good managers like Lap Luu are gone. We do have at least one good person here in management and his name is Michael. It is a pleasure to work with and merits a promotion or salary increase. As for the Caucasian male assistant manager, he lacks decorum and deference. In the few interactions I've had with him, I can't speak well of him. He seems like a nice guy when he’s doing his tours of the apartment, but in reality, that is just a façade. I’ve greeted him a few times and he doesn’t respond to me unless he’s giving a tour with a prospective new tenant. In my most recent interaction with him, he displayed toxic signs of micro-aggression towards me, a man of color, I do not appreciate being disrespected by him as an Armed service member who fights for your rights every day. I don't expect managerial disrespect at home. Issue: I Have been paying my rent faithfully like any other renter. In January, I started paying my rent with a United States post office money order. K1 Accepted this type of payment multiple times. But this new assistant manager (Caucasian male) calls my phone in a stern aggressive tone, informing me that I need to come to pick up my check, because he’s not admitting this as a payment and that I will be delinquent on rent. He then stated that he did not care whether the other manager accepted this form of payment that he would not. He went on to say that when people like me make payments like this, Greystar/K1 is at financial risk and his job is at risk. Even though I’ve made all my payments on time, they’ve never received a bounced check or ACH from me. But nevertheless, he makes insensitive remarks insulting an entire group of people and I took offense to that. He then phoned the manager, who advised him that he was accepting the payment. He followed up with a call, wondering how I was doing. I said I am doing well, thanks for inquiring. He laughs. (As if he thinks some man on a power trip could ruin my day) Followed by, him stating he'll email stating that this is the last time K1 will accept my Federal money order from the Post Office. If you love a side of preconceived racism, it is an ideal place to live. Furthermore, the issue that should be a priority such as the hydraulic hinges on the main door will be snapped off for days, leaving the main entrance exposed, gym equipment seizing up and squeaking a lot, the middle elevator always being down and the right elevator being reserved for moving. Casing a 10 minute wait time for an elevator. These are the questions that management should concentrate on not how I decide to pay the rent. Other than the guy maintaining the building is quite helpful and responds to problems in your apartments. In terms of security, all the good guys quit. The current security guards are not polite. If they take the shift 15 to 20 minutes early, they will not answer the courtesy security phone. They will tell you that I do not start working for another 30 minutes. ...