2.8/5.0

10/24/2023

Former Resident

I stayed in this complex through two 12-month leases. When my boyfriend and I signed a second lease in October 2020, I asked that we wouldn't be placed with another roommate, if possible. They said it was unlikely we would get a roommate, since my boyfriend and I were a couple, and we have a dog. We also wanted to ensure we were able to get the largest room. They said they would make note of it. (They never did.) Everything seemed fine, so we signed the lease. I paid 2 months' rent in advance to financially qualify for the 2020/21 term. So, when I got charged rent for both of the exempt months, I called the office, and they said they had moved the money over to my next lease term so I could financially qualify again. They never told me this was going to happen, nor did they ask for my consent. I had spent the prior 3 days trying to figure out where the money went because I knew I'd paid it, only to find out they had moved it without telling me. 3 weeks before we moved in, we got an email with our new roommate's information. So, what happened to the previous reassurance that there wouldn't be a roommate? I called and was told that they were filling all the rooms, and we were getting a roommate whether we wanted one or not. Lark should've been honest with us from the beginning and not made promises they couldn’t keep. Well now we had a new roommate. The poor guy had no idea he was paired with a couple. He didn't know we had pets. He wasn’t told anything that he should've been made aware of, and, as the icing on the cake, they had placed him in the one room we requested. He said that he requested that specific room when he signed. Well so did we, so..? My boyfriend and I started moving our stuff to the second apartment. It took us 4 days to move everything. I still had my old keys and hadn’t moved anything out of the kitchen yet. On day 3, I checked online to finish the new move in inspection and found a completed move out inspection for the old apartment. Upon looking at the inspection, red flags immediately popped up. I was charged for trash removal (which was literally a picture of my gecko!) They made more notes about basic cleaning that still needed done (which I hadn't gotten to because we were still moving out). I HAD NOT TURNED IN MY KEYS. So why would they inspect it? After seeing the report, I left that apartment spotless. My mother would be jealous of how well I cleaned everything. I'm not about to get charged for a lack of cleaning when I'm perfectly capable. I got a puppy in October 2021 to train as my service dog. I gave them a doctor’s note, but management rejected it. I fought with them for MONTHS about it. They asked me for a new doctor’s note confirming that I have a disability and kept prying for more information despite me signing a HIPAA form etc. I got a new note from my primary care doctor, but they rejected that too. I gave them what they asked for, but it was never good enough. At this point, it was ridiculous, so I never responded to them. They got all the information they legally needed. They disregarded my need for a service animal and denied TWO different doctor’s notes, so new tenants should expect similar problems. I also reported them to HR, but nothing changed. They don't care about you, just the money. They'll promise anything to get you to sign, and once you're stuck in a lease, they no longer care about your feelings. I've read the entire lease multiple times and Lark doesn’t abide by most of it. They make you pay damage fees for things that aren't your fault, and the fees are ridiculously expensive. Nobody should pay for something if it wasn't their fault. Certain staff members were EXTREMELY rude the entirety of our leases. There's nothing that can compensate for such an awful experience at Lark. I can’t tell you how disappointing it was to live here. I suffer from severe anxiety, only made worse by living here. I spent so many days crying and having panic attacks, and can't get those days back. I sincerely hope they read this, consider their actions, and do BETTER for future tenants. ...

2.5/5.0

05/11/2021

Former Resident

It's been a little while since I lived here, but while the apartments were nice and well-priced, there are major safety issues. There are no sidewalks within the apartment lots or on the only street leading out of the area, so many students walk on the side of the street. However, there are a lot of blind turns, so this becomes a very dangerous area to walk around. ...

4.6/5.0

11/15/2020

Current Resident

Lark Apartments have been wonderful for my roommates and me. We love our townhome. We each have our own bedroom and bathroom. It also has the fastest maintenance ever. Once we put in a request the come in fix it by the next day. Highly recommend.

2.3/5.0

11/10/2020

Former Resident

I had a lot of issues with Lark West Lafayette. For example, bad ventilation in by bedroom so mildew grew, lack of communication with the apartment, overcharging, and at one point someone was even shot in the apartment complex parking lot.

3.8/5.0

10/26/2020

Current Resident

Quite spacious apartments compared to others at the same price range. Just be careful with the condition of everything when you get it; make sure you fill the inspection sheet and take pictures of everything as you received it to avoid fees when moving out. ...

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3800 Campus Suites Blvd, West Lafayette, IN

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