Reviews

1.5/5.0

06/28/2022

Former Resident

I am writing this review as a former Rail Yard tenant for the 21-22 school year. My experience with the Rail Yard was challenging, to say the least, from the beginning. Initially, when we signed our lease, we were promised that (new) construction would be completed by July 2021 and we had nothing to worry about moving in on time. However, the property was not cleared for move-in until August 28 (two days before classes started). When we moved in, appliances were broken, plumbing was faulty, and the entire place was covered in construction filth (sawdust, paint messes, and loose nails). We reported that the unit needed excessive cleaning, however, the Rail Yard never sent anyone to clean their mess. We were promised that there would be a walkway from the property to the UD campus, however due to continuing construction, the path was not open until winter 2021, forcing residents to walk through an active construction zone to get to class. The complex was an active (and sometimes dangerous - heavy machinery, jackhammers, and holes in the ground) construction zone until about March 2021. Daily construction began at 6 am; we couldn’t do online classes from our house because of the noise. And large construction vehicles took up parking spots when there was already a shortage of parking availability. On the topic of parking, residents were told that there was an overflow lot for visitors to park (without being towed), and the new manager Beth changed the policy without notice; visitor cars began being towed without notice from the visitor lot. She claimed that it was “never a visitor lot,” but we were told by a previous office manager that it was for visitors. The final nail in the coffin was after I moved out. I was sent an email on June 9, after moving out of my unit on May 27, with a $475 charge for damage to the bedroom rug. Immediately after receiving the email, I called the office and asked to speak with a manager. I left four messages over the span of 10 days in addition to emailing and still made no contact with Beth, the leasing manager. I was told she would call me back every time I called - she did not. I was provided with one photo of a mark on a bedroom rug that did not show details of the room around it, nor did it specify where in the room the mark was. Neither my mother (who moved me out) nor I saw any such mark on the rug during move-out. I asked the landlord to provide proof that the burn mark was in my unit bedroom. It was not clear from the single photo that accompanied the charge. They refused to do so. I actively refuted the $475 charge since I had no proof there was any damage to my bedroom specifically and the Rail Yard refused to provide any further evidence. I ended up having to pay the charge. ...

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321 Hillside Road, Newark, DE 19717

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🎓 Miles to Delaware

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