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3.5/5.0

Research Score

- 65/100 ORA ™ Score

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3.8/5.0

07/26/2022

Former Resident

When I moved into Lakeview Townhomes things started off shakey. The apartment was unclean during my walkthrough after receiving my keys. I ended up giving them the benefit of the doubt because they sent cleaners out after my complaint. There was an infestation of ants which they in turn sent exterminators out. Very untrustworthy, telling me they were not aware of the ant problem prior to renting the unit when they knew there was an ant problem. However I had to constantly pay for ant traps myself. Sad to say the ant issues in unit 174C were never reconciled. Fast forward, my lease renewal was coming up so I reminded them it was near and I asked how much of an increase there would be. I was initially told the max was 10%. They sent me a renewal offer with incorrect dates and it was more than 10% increase it was $200 more additional in only a year. I wrote to corporate about this and they did nothing about it but tell me that because of the market right now they were able to do this. First I thought ok maybe they would replace my dysfunctional stove and microwave and then I would pay the additional rent. They refused to do that. So that plus the ant problem I made a decision to move. I moved out two weeks ago, was charged ridiculous fees for cleaning. I left their place clean. To remind you it was dirty when I moved in. They charged carpet cleaning when I have no pets and me and my children never walked in the carpet with our shoes on. They locked me out of the rental portal so I could not see all these ridiculous false fees they charged. They have nice events from time to time, the maintenance team is nice, the location is awesome. However the manager Karina can be dishonest at times and avoids true issues. I believe in treating people how you want to be treated and that was not the case here. They knew the ants were an issue and lied about it, took money from my security deposit that they knew they should not have, and tried to go up on my rent tremendously without even wanting to replace a stove and microwave. ...

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Lakeview Townhomes at Fox Valley Reviews and Ratings

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168 N Gregory St, Aurora, IL 60504

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