My boyfriend and I chose these apartments for its novelty thinking that the extra expense was worth avoiding issues that typically come with rundown and poorly maintained apartments. Unfortunately, we have had more issues with our apartment here at Brighton 3050 than we have in any prior residence. There were subtleties such as plumbing issues, doors that wouldn't unlock, missing light bulbs and fire alarm batteries, and constant issues with their garbage compacter. Might I add that our apartment was broken into only two months into our lease. We are both pretty easy going and let the small things slide. The issue that has had a great impact on us from a financial standpoint and has caused surmountable and unnecessary stress is that of a malfunctioning air unit. Understand that the both of us had been working lengthy hours each week. I had two jobs at one point and was also traveling a distance every week to care for my grandparents (who have both passed within the last 4 months). No one was ever home. The pandemic has been especially hard on me with being out of a job on a short notice, to not receiving unemployment, to being sick... and the LAST thing I needed to add to my plate were consistent $300-$400 electric bills. Both my boyfriend and I contacted our property manager's office on several occasions. Most of the time, no one answered the phone or returned calls. My boyfriend would go in personally in attempts to speak directly to someone about resolving the issue. When we could speak with someone or put an order in, maintenance would "look at" or (supposedly) "fix" the problem, yet our air would not shut off and was running up hour bill while we were both working 10-12 hours each day. JAMIE HERRERA is the property manager there, and ONLY when I had to address the issue with her superiors and insist on sole communication through email did she begin to attend to the matter. She put the blame on us for "lack of communication," of all things. Although we began reporting the issue in June, it wasn't until the end of October when the faulty unit was finally fixed. Over the course of that time, we had to contact the office several times to remind them that it wasn't working. We kept every appliance, light, etc. turned off as much as possible and were still getting $400 electric bills. JAMIE HERRERA REFUSED ANY RESPONSIBILITY FOR HER PROPERTY, and no matter how much I pleaded for some compensation, her response was always some scripted explanation as to how it was OUR fault. To date, we are out over $1000, even if we are to presume the maximum logical amount of what a normal electric bill would be. She only offered $200 off of our rent. It's appalling to know that such a "well established real estate company" is unable to demonstrate remorse and reason for the struggle their properties cause their tenants. Even more-so that they would support disgustingly unprofessional employees such as JAMIE HERRERA to represent their business. I have never been treated this way in any location, state, or country that I have ever lived in, and I will not go quietly on until the matter is appropriately addressed. ...