If you have a work order, email it, if it's in writing they can't ignore your phone call. I had issues with calling and leaving a message and no one would return my phone call. I enjoy my apartment very much except a few details. The air conditioning was in the kitchen and we had to use fans to carry the cold hair around corners and down a hall to the bedrooms. Your parking spot and garage are assigned so you don't have to worry about others stealing your spot, although during winter you will most likely get plowed in unless you move your car while they are out there plowing. Walk ways are not always shoveled so be careful and watch your step. Over all the neighbors are friendly and particularly my apartment was nice and quiet. I hope I help those who are on the edge and just don't know if you should rent or not. I rented from summer 10 through summer 11. ...